GET IN TOUCH
Have a question about a product or your order? Our team of BBQ experts is here to help.
CONTACT INFO
PICK UP
10 Dingley Ave, Dandenong, VIC 3175, Australia
EMAIL US
Contact@smokelands.com.au
CALL US
(+61) 415 093 828
SUPPORT HOURS
Mon - Fri : 9am - 5pm AEST
SEND A MESSAGE
We’d love to hear from you! Whether you have a question, comment, idea, or inquiry, you can reach us through any of the channels below or simply fill out the form to get in touch. We look forward to connecting with you!
FREQUENTLY ASKED QUESTIONS
Where can I buy SmokeLands BBQs and pizza ovens?
Do you sell anywhere else besides your website?
What’s the difference between buying directly from SmokeLands and buying from Amazon , eBay or Google?
Buying directly from SmokeLands.com.au gives you several advantages:
1- Cheaper : because commission fees are not added to the total price.
2- Communication: You communicate directly with the SmokeLands team for product advice, order updates, and after-sales support.
3-Exclusive promotions & loyalty offers:
Customers who purchase directly from our website receive access to special offers, accessories discounts, and future promotions.
When you buy direct, you’re buying straight from the brand — no middlemen.
Do you ship across Australia?
Yes, we ship Australia-wide. Shipping costs are calculated at checkout based on your location.
How long does delivery take?
Delivery times vary by location, but most orders arrive within 3–7 business days.
Can I track my order?
Yes. Once your order is shipped, you’ll receive tracking details via email.
Do you offer self pick-up instead of delivery?
Yes. Customers are welcome to self pick up their orders from our location Monday to Friday, between 9:00 AM and 3:00 PM.
Self pick-up is a convenient option if you’d like to avoid shipping fees or collect your BBQ, pizza oven, or accessories in person. Please wait for your order confirmation before coming to collect.
Do you offer a warranty?
Yes. All SmokeLands products come with a manufacturer’s warranty covering defects in materials or workmanship.
What is your return policy?
Yes. All SmokeLands products come with a manufacturer’s warranty covering defects in materials or workmanship.
Who pays the return shipping cost if the item is defective or damaged?
If your SmokeLands BBQ, pizza oven, or accessory arrives defective or damaged, we cover all shipping costs for the return or replacement. Our goal is to make sure you get a working product without any extra charges.
Who pays the shipping cost if I change my mind?
If you decide to return an item because of a change of mind, the customer is responsible for covering the return shipping cost. This helps us keep prices affordable while still providing a fair return process.
Is assembly required?
Some products require minimal assembly. Clear instructions are included, and most setups can be completed quickly with basic tools.
How do I clean and maintain my BBQ?
We recommend cleaning the cooking grid after each use and emptying ash collectors regularly. Covering your BBQ when not in use helps extend its lifespan.
Why does the color on my BBQ grill change when I use it?
When using your BBQ with or without blower, it’s normal for the heat from burning charcoal to cause slight changes in the color of some parts. This is because the BBQ is powder-coated, and high temperatures can naturally affect the finish. Rest assured, this is common with most BBQs and does not affect performance.
How can I contact SmokeLands?
You can reach us via the Contact Us page on SmokeLands.com.au or email our support team directly.
How long it takes to get response on my message and emails?
Do you offer advice on choosing the right BBQ or oven?
Yes! We’re passionate about fire cooking and happy to help you choose the right product for your needs.
